Service Outsourcing

 

Whether you require additional resources, expertise or a more cost effective way to implement a given technology, we can assist and support you in delivering the service required. We specialise in providing customised service models and outsourced processes to help Clients realise their business goals.

 

Outsourcing – how can we help?

We offer services in the following areas:

  • Outsourced System Design and Coding
  • Out of hours IT support
  • Translation and interpretation services
  • Hosting and Maintenance of production systems
  • Technical consultation – systems, new technology acquisition, business needs analysis

System Design and Coding services

Saxby Willson can provide fully outsourced system design and coding services or provide personnel to assist internal teams in their project and day to day tasks.   Whether you require a maintenance programmer or a team of skilled individuals we can provide a solution that makes sense.

Out of Hours Coding and IT Support

The traditional view of business hours has changed, therefore businesses have to respond to a global target market and ensure that their services and products are available around the clock.  Supporting your IT infrastructure or specific front line systems is a must when trying to provide the best in customer support and business continuity.  Saxby Willson can monitor, track and respond to issues out of hours and report back to internal teams based on a pre-defined Service Level Agreement (SLA).

Translation Services

We are able to translate from English into 60+ different languages and have a series of service levels to cater for the most demanding of Clients.  Our translation services are calculated on a per ‘page’ basis where a page is deemed as 1800 characters including spaces.  Translations can be undertaken during and out of hours, be it on an ad-hoc or pre arranged basis. Our service levels are as follows:

  • Standard  – 3 day turn around for  translation (normally used for large volumes of content)
  • Express – 24 hour turn around of translation ( e.g. Press Releases, Articles, Company documentation)
  • On Call – Pre arrange personel to be on standby to receive and translate content

Hosting and Maintenance of Production Systems

Fully outsourced system and digital media hosting services are available for Clients wanting to minimise their infrastructure footprint whilst having a dedicated maintenance team supporting their business needs. Various maintenance contracts are available with Client specific Service Level Agreements and on call facilities.

Technical Consultation

When looking to optimise processes or departments with the use of technology it is sometime overwhelming to review all options and make the correct choice.  More often than not internal resources may not have the expertise to advise, requiring a consultant to assist a company to effectively make the correct business decision. Saxby Willson can advise and carry out a full analysis of business needs providing detail as to recommended solution and implementation options. This ensures a smooth and systematic deployment with minimal disruption.

Written by

Saxby Willson is a solutions consultancy focusing on providing design, user experience and web application services. Driven by a passion to provide quality output, a unique approach is required for every client - their journey. We do not offer 'round peg into square hole' solutions, instead working with you to achieve a 'fit for purpose' solution. We are proud to be part of our Clients' 'business journeys' catering to their digital needs.

Saxby Willson uses cookies to help improve your overall browsing experience on this site. Are you happy to accept cookies? More Info...

Use of cookies

On 26th May 2011, new EU rules came into force regarding cookies. These rules require that cookies can only be placed on devices where the user has given their consent. This notice is designed to provide you with more information about how Saxby Willson Limited uses cookies and adheres to these rules.

Cookies are small files which are sent to your Web browser and are stored on your computer's hard drive. There are many purposes for this - our site uses them to help analyse web traffic to improve your overall browsing experience. You may set your Web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contain cookies; those files are stored as part of your internet browser.

If you have any further questions or queries about the use of cookies on this site, please contact us through our 'contact us' form.

Close